Returns & Exchanges
At Billini, we want you to be completely satisfied with your purchase. If your new shoes aren't quite right, we offer easy returns within 30 days of delivery for a refund or store credit.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Prepare Your Package
Ensure the items are in their original, unworn condition with all packaging intact, and place them securely inside a shipping satchel.
Ship Your Items
Print your prepaid shipping label from the portal, attach it to your parcel, and drop it off at your nearest authorized postal location.
Receive Your Refund
Once our warehouse team inspects and approves your return, your refund or store credit will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing