Frequently Asked Questions
Everything you need to know about shopping with Billini.
How long does shipping take?
Standard shipping typically takes 3-5 business days, while express shipping arrives within 1-2 business days depending on your location.
What is your return policy?
We offer a 30-day return policy for all unworn items in their original packaging. Please note that sale items are eligible for store credit only.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and delivery timeframes are calculated at checkout based on your destination.
What payment methods do you accept?
We accept all major credit cards, PayPal, and flexible payment options including Afterpay and Klarna.
How do I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your delivery.
How do I determine my correct shoe size?
We provide a comprehensive size guide on each product page to help you find the perfect fit. If you are between sizes, we generally recommend sizing up.